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Privacy Policy

Privacy Statement

This is our goal

PowerVision EAP Inc. (PowerVision) is committed to empowering people to thrive at work and in life. We prioritize mental and emotional health in the workplace and are dedicated to protecting the privacy of our clients and employees. We adhere to accepted security practices to safeguard personal information.

Why We Collect Information

For our clients, we collect information to understand and meet your needs, schedule sessions, provide hotline support, and generate reports on trends for your company’s management.

For our employees and consultants, we gather personal information such as your name, contact details, address, ID, qualifications, and other relevant data to manage personnel. This information may be shared with client companies, potential clients, principals, brokers, and other parties evaluating PowerVision’s capabilities.

Our Commitment

For both clients and employees, only authorized PowerVision employees have access to your information. Your data is securely stored and anonymized after your engagement with PowerVision. We observe data retention policies for various data categories, but legal obligations and ethical standards always take precedence.

All conversations with our EAP professionals—whether through counseling sessions or via our hotline service—are confidential. However, if you are at risk of harming yourself or others, or if you are in imminent danger, we are legally and ethically required to inform your emergency contact and/or HR representative to ensure your safety and provide the necessary support. Outside these circumstances, your information will remain anonymous and securely protected from unauthorized access.

Your personal and sensitive information is stored in Amazon Web Services (AWS) servers, which are subject to stringent security and privacy controls. Access to your information is limited to authorized personnel bound by non-disclosure agreements and other contractual obligations to maintain confidentiality and integrity. We have also implemented Service Level Agreements (SLAs) with the service provider to ensure compliance with the Data Privacy Act (DPA) of the Philippines and other applicable laws and regulations.

Client Privacy

We collect personal information to tailor our services to your needs. This may include your name, contact details, and relevant background information provided through our online intake form or shared during hotline calls. By including emergency contact information, you confirm that you have obtained consent from the contact to share their details with PowerVision for emergency communication if necessary.

The information you provide will be used to:

  • Match you with an EAP professional who best meets your needs.
  • Facilitate scheduling for your first session.
  • Provide appropriate response and support during hotline calls.
  • Identify you and your company for reporting aggregated statistical trends and outcomes.

Your personal information will be securely stored in our AWS cloud servers. Your individual information will remain confidential, and any data reported to your company will be aggregated and not personally identifiable.

Employee Privacy

The personal information we collect will be used for various purposes, such as:

  • Managing your employment relationship with us, including processing your payroll and benefits, managing your performance, and providing training and development opportunities.
  • Ensuring the security and control measures for remote work setup, including processing your Daily Time Record (DTR) via a mobile application to capture your geotagged data during working hours.
  • Complying with applicable laws and regulations, including labor, taxation, and social security laws.
  • Conducting internal research and analysis to improve our HR processes and policies.

Your Rights

Under the DPA, you have the right to:

  • Access your personal information.
  • Correct any inaccuracies in your data.
  • Request the deletion of your personal information.
  • Restrict or object to the processing of your data.
  • Data portability.

You have the right to withdraw your consent at any time, subject to certain conditions and limitations provided by law. If you withdraw your consent, it may affect our ability to continue processing your personal and sensitive information, potentially impacting our relationship with you. If you wish to withdraw your consent or have any questions or concerns regarding the processing of your personal and sensitive information, please contact our Data Protection Officer (DPO) at dpo@powervisioneap.com.

Data Sharing and Transfers

We may share your personal information with:

  • Authorized PowerVision employees.
  • Third-party service providers with data sharing or confidentiality agreements.
  • Client companies and their partners, as required by contract, ensuring only the necessary information is disclosed.

If your data is transferred outside the Philippines, we will ensure that appropriate safeguards are in place to protect your information in compliance with the DPA.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure storage facilities.

Data Retention

We retain your personal and sensitive information according to our data retention policies. These policies ensure compliance with legal obligations and ethical standards. We will securely dispose of your personal and sensitive information once it is no longer needed or required by law.

Updates to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We encourage you to review this statement periodically.